TERMS AND CONDITIONS OF USE

Welcome to Nick’s Appliance Repair site. If you wish for us to use our services and website, all terms must be understood by reading through them below- please do so now!

Please do not use our services or visit this site if you do not agree with any of the following steps. We want to make sure that everyone who visits knows what they are getting into before clicking on links and entering data. Here and below, the You/Your terms indicate the clients and users of the website and the We/Us terms apply to the Nick’s Appliance Repair service.

Fees for Service Calls

Nick’s Appliance Repair is a company that helps connect customers with service providers. People can use Nick’s Appliance Repair to find a service provider who can help them with their appliance problems. Service providers can only receive payment a day after completing the assigned work. Clients can pay to Nick’s Appliance Repair through credit cards. The service provider will then get paid each time the job has been completed.. Nick’s Appliance Repair also tries to help technicians and customers resolve any arguments. Nick’s Appliance Repair listens to all the evidence and finds solutions that are fair for both parties.

When a client makes multiple orders at the same time, each order is considered separate.

When a client books a service, they are supposed to be at the address given and be on time. They should also stay at the address for the whole appointment. If they can’t be there, they can send someone in their place.. You need to be 18 years old or older to be a representative. The representative needs to be able to pay and use a valid method. If they can’t meet these conditions, there will be an extra charge. This is so we can cover the technician’s expenses.

All invoices should be paid within a period of 14 days. If you do not pay the invoice within that time, you will be charged an additional service fee of $120.

Clients who hire our professionals for multiple works in one home may benefit from discounts.

Cancellation Policy

If you need to cancel an appointment, please let us know at least three hours before the appointment. For example, if you have an appointment from 12 pm to 2 pm, you would need to let us know by 9 am. If you have to cancel an appointment, do not leave a voicemail. You can only cancel with a live agent.

If a client books an appointment three hours from the appointment time, they can cancel within thirty minutes from the time the appointment was booked.

If a client does not follow the policy, they will be charged a reduced service call rate.

Additional information regarding cancellation policy

Refund Policy

If you are not happy with the work a technician does, you can get a partial refund. The technician has to agree to this. If you have any questions, please call us and we solve them.

If clients have any problems with the service, they will not be able to get a refund.

Customers cannot get a refund for labour fees. This means that if you have someone working on your home and you are not happy with the work, you will not be able to get your money back.

Policy on Ordering Parts

If you need a new part for repairing appliances, the technician who orders it will charge a deposit of 50% of the amount. Once the part is installed, you will need to pay the remaining amount.

Nick’s Appliance Repair is not responsible if the technicians experience any delays. Our responsibility is to make sure that our various suppliers deliver the parts on time.

If you make an order through a technician in the field, you will not be able to get a refund. This is because the orders are processed as soon as they are made. If you need to cancel, you should do it within the first three hours for orders that were made through the head office.

If you want to install a part on your own, you need to pay for the part, including shipping and handling, when you order it. You can only return the part if it is still in the original packaging and has not been opened. If you open the part, you cannot return it. You are responsible for returning the unopened

If you want us to order a part that needs to be changed before we do a service, you will have to make a 50% deposit. The technician will bring the part and you will pay the remaining amount. If you make an incorrect diagnosis and the order part does not fix the problem, you will only have to pay a reduced fee

After fixing an appliance, the technician needs to clean the work area. If customers don’t ask for damaged parts, then the technician will recycle them on the same day.

Nick’s Appliance Repair charges 50 % of the full amount. Our technicians will inform you of the cost when they order the parts, so our clients can decide whether or not they want to proceed with the order.

Please note that if you install any parts yourself, your warranty becomes invalid.

If you come to us with an appliance that needs to be fixed, we will need time to diagnose the problem. If it is not something simple, we may need up to two hours for diagnostics. If during these two hours your technician does not find out what is wrong with the appliance or if you decide not to repair your home appliance, there will be a charge of $75 for the service call.

The warranty is valid only if our technicians fix your appliance.

We do not guarantee that the prices we give to customers are the lowest available on the market. We offer less expensive rates than other companies because of our focus on customer satisfaction. If you want an estimate, please call us  at 437-747-6737

We want to make sure our customers are fully satisfied. If you have any complaints about the work done by Nick’s technician, we will investigate and solve them at our earliest convenience.

Performance Max Campaign Policy

At Nick’s Appliance Repair, we utilize Google’s Performance Max campaigns to deliver relevant and targeted advertisements to our valued customers. By participating in Performance Max, we adhere to Google’s advertising policies and guidelines to ensure a safe and trustworthy experience for our users.

We respect your privacy and are committed to maintaining transparency about our advertising practices. If you have any questions or concerns regarding our use of Performance Max campaigns or our advertising policies, please feel free to contact us through our website or at care@nappliancerepair.ca.

For more information about Google’s Performance Max campaigns, you can visit Google’s support page: https://support.google.com/google-ads/answer/10813461.

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