Privacy Policy

Your privacy matters to us. This policy explains how we handle your information.

Effective date: October 16, 2026

What We Collect

When you contact us or book a repair, we may collect the following information:

  • Your name and contact information (phone number, email address)
  • Your home address (for service visits)
  • Appliance details (brand, model, issue description)
  • Payment information (processed securely through third-party payment providers)
  • Communications between you and our team (calls, texts, emails)

How We Use It

We use your information to:

  • Schedule and perform appliance repair services at your location
  • Communicate with you about your repair (appointment reminders, status updates)
  • Process payments for services rendered
  • Follow up on warranty-covered repairs
  • Improve our services based on customer feedback

We will never sell, rent, or share your personal information with third parties for marketing purposes. The only exception is the ad click identifier, amount and currency described under Advertising Measurement.

Cookies

Our website may use cookies and similar technologies to:

  • Understand how visitors use our website (analytics)
  • Remember your preferences
  • Provide relevant information about our services

You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to contact us or book a repair.

Third Parties

We may use trusted third-party services for:

  • Booking and scheduling — to manage appointments
  • Payment processing — to securely handle transactions
  • Analytics — to understand website traffic and improve our online presence
  • Reviews — Google Reviews to display customer feedback

These third-party providers have their own privacy policies governing how they handle your data. We only share the minimum information necessary for them to provide their services.

Advertising Measurement

If you reach us through a Google ad, we keep the ad click identifier with your request. When the job is paid, we send Google Ads that identifier, the amount and the currency so we can see which ads bring customers. We never send your name, email address or phone number. You can opt out by turning on Global Privacy Control in your browser or by contacting us.

If you reach our booking page through a ChatGPT ad, our website tells OpenAI that you requested a booking or tapped our phone number, together with the ad click identifier, so we can see which ads bring customers. We do not send your name, email address or phone number. Global Privacy Control turns this off.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for us to use your information

To exercise any of these rights, contact us at the email below.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.